• What are the possible delivery methods?

The 3 modes of delivery in France are: delivery in relay point, delivery on the place of work and delivery at home.

 

• What is the delivery time?

Depending on the article ordered, delivery times vary between 24 and 48 hours, working days.

 

• What are the delivery rates?

Our delivery rates vary according to the mode and country of delivery.

 

• Delivery in France

 

	Basket < 60 euros	Basket > 60 euros
Delivery in relay point	3.90 € VAT INCLUDED	FREE
Delivery to the workplace	3.90 € VAT INCLUDED	FREE
Home delivery	5.90 € VAT INCLUDED	5.90 € VAT INCLUDED

 

 

• Delivery to overseas

Colissimo home delivery without signature : Guadeloupe (including St. Barthélemy and St. Martin), Martinique, Reunion, Guyana, Mayotte and St. Pierre and Miquelon: 14.32 € (5-7 days)

Colissimo home delivery without signature : New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories: 17,42€ (7 days)

Colissimo at home with signature: Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St-Pierre-et-Miquelon: 16,52€ (5-7 days)

Colissimo at home with signature: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories: 23,39€ (7 days)

The return price of the ordered item(s) is the same as the delivery price for all the above countries.

 

 

• Delivery to Europe

Colissimo at home without signature :

• Zone 1 : Germany, Belgium, Luxembourg, Netherlands: 9,97€ (3 days)
• Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland: €13.17 (3 days)

Colissimo at home with signature :

• Zone 1 (and back): Germany, Belgium, Luxembourg, Netherlands : 10,52€ (3 days)
• Zone 2 (and back) : Austria, Spain (except specific territories), Portugal (except specific territories), United Kingdom, Ireland, Italy: 12,59€ (3 days)
• Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland: €13. 71 (3 days)
• Zone 4: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania: 15.51€ (3 days)

Countries written in bold are eligible to return ordered items. For the latter, the return price is the same as the delivery price.

 

 

• International delivery

Colissimo with signature and return :

• Zone 5: Australia, Canada, China, Hong Kong, India, Israel, Japan, Russia, Singapore, South Korea, Thailand, United States, Vietnam:
  27,59€
  (from 3 days)

Countries written in bold are eligible to return ordered items. For the latter, the return price is the same as the delivery price.

 

 

• How do I track my package?

When your order is shipped, you will receive an email with your tracking number.

You can also follow it in the “my account / my orders” section, after logging in. Click on “track my package”, you will be automatically redirected to the tracking of your package on the website of our carrier.

 

• My package is lost

If your package is lost, you can:

• Send us an email to the following address: hello@actuelle.fr, we will answer you within 24 hours, working days.
• Send us a message on Facebook: Actuelle.Collection, or on Instagram: @actuelle.collection

We will find a solution to your problem!

 

• My package was returned to the sender

If your package was returned to the sender, it cannot be reshipped. You will have to wait for the refund on your bank account and recommend the item on our website.

 

• Can I have my order delivered to a country other than France?

We deliver in the whole France, including DOM-TOM, and in the whole world (Europe and International).