You have 14 days from receipt of your order to return your items. After this period, returns will not be accepted. Damaged or unlabeled items will not be eligible for a refund, nor will accessories. Items on sale are at the customer’s expense.

 

• How do I return my item (for orders placed in France)?

To return your items, please send us an email to the following address: hello@actuelle.fr

We will process your request as soon as possible (working days) and will send you a return label (except for items on sale) to print and place in your package so that you can send us the desired items.

Prepare your package

Place your items in their original packaging along with the return slip in the package.

Don’t forget to indicate the reason for your return and the number of items.

Place your item in the original packaging and slip the return form inside so that our team can proceed with the refund within 48 hours, working days.
Then stick the return label with the delivery address already filled in and drop off your parcel at a DPD relay point of your choice.

 

• How do I return my item (for orders placed in Europe and internationally)?

Return shipping costs are at the customer’s expense for all international orders. If the country in which you placed your order is eligible for the return of the ordered items (see https://www.actuelle .fr/livraison/), the procedure is the same as for France. Place your item in the original packaging and slip the return form inside so that our team can proceed with the refund within 48 hours, working days.
Then, write the address of our premises directly on the parcel (111 Avenue de Soulac, 33320 Le Taillan-Médoc, FRANCE) and deposit your parcel in the post office of your choice.

 

• How will the reimbursement work?

When we receive your refund request, you will be refunded directly to the bank account with which you made your purchase. You will receive it within 48 hours maximum, working days.

 

• How long does it take to get my money back?

Allow 48 hours maximum, working days, to give our workshops time to process your request and refund you.

 

• Is it possible to exchange my item?

We do not offer exchanges. The solution is to return your order and recommend directly on our website www.actuelle.fr

 

• My article has a defect

Our priority at Actuelle is customer satisfaction. If your part has a defect, you can send an email to our customer service: hello@actuelle.fr with a picture of the defect on your item. This will help us to offer you the best possible solution.

 

• How do I track my return package?

You will receive, after your return, a confirmation email with a code to enter on the website of your supplier (DPD for France or Colissimo for Europe and international). This will redirect you to all the necessary information regarding the return of your package.